TAD Rewards

TAD REWARDS FAQs

Point Accumulation

Do I need to have an account to accumulate points?

Yes, you will need to have an account (and be logged in) to be able to accumulate points. You can create an account here!

I have an account, but I forgot to log in before making my purchase. What can I do?

Do make sure that you have logged in to your account before carting out your items. In the event that you have forgotten to do so, kindly drop us an email at theartdecko@gmail.com within 3 working days.

I have applied a discount code to my order. How will my points be awarded?

Points are awarded based on order totals excluding shipping and discounts.

Point Redemption

How do I redeem my points for discount codes?

Once you have unlocked a reward, you will receive an email notification with your discount code. Alternatively, you may also:
    1. Click on the launcher and log in to your account
    2. Click on 'Your rewards', then click on the rewards that you have
    3. Copy and paste the discount code during checkout, or click 'Apply code' for the code to be automatically applied to cart
Do note that once you close your browser, you will have to paste the discount code during checkout again for the discount to be applied

I have just redeemed my points for a discount code. Can I use them with other promotions?

Discount codes generated from points redemption cannot be used in conjunction with other promotions (E.g. Storewide promotions). However, they can be used on sale items. Not to worry, you will still be able to keep your discount code and apply it in your next order!

What will happen to my points if I have cancelled my order/gotten a refund?

In the event of a refunded/cancelled order, points earned from the order will be forfeited. If points have been redeemed to purchase the item, the respective number of points will be credited back to your account.

Birthday Points

I haven't entered my birth date anywhere. How do I get birthday points?

To receive your birthday points, do make sure to enter your birthday using the launcher at the bottom-right of the page.
    1. Click on 'Ways to earn'
    2. Click on 'Edit date' and enter your birth date
    3. Get ready to receive your TAD points on your birthday!

I have entered my birthdate into the launcher, why did I not receive any points on my birthday?

Do note that to receive birthday points, birth dates must be entered at least 30 days before your birthday.

Friend Referrals

How does the friend referral work?

Once you have referred your friend(s), they will receive a link to claim their discount code. Once they have made a purchase using the discount code, you will be able to receive a discount code too!

How do I refer my friends?

For members:
    1. Click on the launcher and log in to your account
    2. Scroll to the bottom to look for your referral link
    3. Share the link with your friend(s) by copying and pasting the referral link!
For guests:
    1. You will be prompted to refer a friend during checkout
    2. Simply share the link with your friend(s) by copying and pasting the referral link!

I have just received a referral link from my friend. How do I claim the discount?

Once you receive a referral link, simply:
    1. Click on the link to be directed to our webstore
    2. Enter your email in the pop-up
    3. Copy and paste the discount code during checkout, or click 'Apply code' for the code to be automatically applied to cart
Do note that once you close your browser, you will have to click on the referral link again in order for the discount to be applied

The friend that I have referred has made a purchase. How will I receive the discount?

Once your friend has made a purchase using referral link and discount code, you will receive an email notification with your discount code. For customers with an account, you can also open the launcher and click on 'Your rewards' to redeem your discount code.

Can I refer a friend if I do not have an account?

Yes you may! Customers who do not have account can copy and share the link that appears in the pop-up during checkout. Once your friend makes a purchase, you will then receive your discount code through the email you have provided during checkout (Do remember to check your junk folder if you cannot find the email!). However, do note that you will not be able to accumulate points from your purchases unless you have an account.